Refund policy

Return and Refund Policy

I offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be unused, undamaged, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return
Email me at brian@yogerstsolutions.com. If your return is accepted, I'll send you a return shipping label and instructions, including where to send your return.

Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact me right away so I can make it right.

Non-returnable items
Custom, personalized, and made-to-order items (including engraved products, custom prints, and special orders) cannot be returned unless they arrive defective, damaged, or incorrect, in which case see "Damages and issues" above. I also can't accept returns on sale items or gift cards, or on hazardous materials, flammable liquids, or gases. If you're unsure about your item, please get in touch.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
I'll notify you once I've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it. If it's been more than 15 business days since approval, contact me at brian@yogerstsolutions.com.

Questions about returns? Email brian@yogerstsolutions.com anytime.